Frequently Asked Questions

Everything you need to know about our premium sheepskin collection.

Are your products made from 100% genuine sheepskin?

Yes, all our products are crafted from 100% genuine, high-quality sheepskin and shearling sourced from sustainable farms. We pride ourselves on the natural warmth and durability of our materials.

How should I clean and maintain my sheepskin items?

We recommend professional dry cleaning for best results. For minor spots, use a damp cloth with specialized sheepskin detergent. Always avoid direct heat sources and allow the product to air dry naturally.

What is your shipping policy?

We offer standard and express shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping durations vary by location. Tracking information is provided for every order.

Can I return or exchange my order if it doesn't fit?

Absolutely. We offer a 30-day return and exchange policy. Items must be in their original, unworn condition with all tags attached to qualify for a full refund or size swap.

How do I determine the correct size for boots and slippers?

Sheepskin naturally stretches and molds to your feet over time. We recommend ordering your true size; if you are between sizes, we suggest sizing down for a snug, comfortable fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Klarna and Afterpay.